Does Restoration Times Publications charge sales taxes?
As tax laws require us to collect sales tax from customers who reside in states where we have established offices, Restoration Times Publications does charge sales taxes to residents of the state of Georgia (or, more specifically, orders shipped to Georgia).
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Can people outside the United States order from Restoration Times Publications?
In most cases, Restoration Times Publications cannot complete shipments to areas outside the United States. However, if you are from outside the United States and would like to place an order, contact us by email at info@restorationtimes.net
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What are the shipping options?
Restoration Times Publications offers shipping through UPS to its customers. Unfortunately, because of the unique nature of our service, we do not accept CODs, nor can we ship to post office (P.O.) boxes. UPS will require a signature for all packages received at the address indicated by the customer.
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What kind of guarantee does Restoration Times Publications offer?
We offer a 30-day, no-questions-asked money back guarantee on all purchases made through our service. Any returns made under the 30-day money back guarantee must be returned in their original condition and their original packaging. You will then receive a full refund of the purchase price; shipping charges are not included.
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What about returns? How do I return something, if necessary?
Please write on a sheet of paper the buyer's name, the Order Confirmation Number, and the reason for the return, and include it with the return. After wrapping the package securely, you can send it to the following address:
Restoration Times Publications
Attn: Returns
3409 Spindletop Drive
Kennesaw, Ga 30144
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When should I expect my order to arrive?
All orders are generally going to arrive within 2 -5 business days.
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Are credit card orders safe on Restoration Times Publications?
The answer to this question is yes. Restoration Times Publications Secure Socket Layers (SSL) technology provides for industry-standard security of online commerce. Statistics show that it's safer to make a transaction on Restoration Times Publications than it is to make a purchase at many popular places, including restaurants. In the unlikely event of unauthorized credit card usage, the cardholder will generally not be liable.
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When is my credit card charged for an order?
Your credit card will not be charged until your items have been shipped from our shipping centers.
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Can I send someone gifts using this website?
Yes. You may send your gift directly to its recipient. During the ordering process, you have the opportunity to indicate an address other than your own as the receiving address.
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What about sending gifts to more than one shipping address?
If you want to send gifts to multiple shipping addresses, you must make a separate order for each gift.
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Who handles the payment for my order?
Restoration Times Publications and its financial affiliates handle all of the payment processes, including secure data transmission.
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How does the order process work?
Simple. First, after seeing an item you would like to order, click the "Add to Cart" button. This places the item in your shopping cart. Second, once you are finished shopping, click the"Proceed to Checkout" button. Third, enter your name, billing address, credit card number, and shipping address, as prompted. Once this has been done, you will be shown the total amount for your order, including shipping charges and sales tax (sales tax applies only to Georgia residents). If the information shown is correct, click the "Submit" button. If it is not correct, you can go back to previous pages and make corrections to your order. If you wish, you may also cancel your order. Clicking on "Submit Order" will cause a page to appear confirming your order and giving you an order number to use if you need to contact us. An Order Confirmation Number will also be e-mailed to you.
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Does Restoration Times Publications use UPS exclusively?
Yes; we believe UPS to be the fastest and most reliable package shipment service for our purposes.
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What about exchanges?
Since we are a mail-order business, exchanges are not feasible. However, you may return an item and order a new one on our site.
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How do I return an item with a problem, like a damaged cover?
If you have an item with defects or damages, inform us; let us know what item is affected, what the damage or defect is, and whether you would like a replacement. We will work out the details at that point.
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What if I don't get my order or a shipping confirmation in the standard time frame?
Perhaps your order didn't get processed correctly. If you didn't get an Order Confirmation Number, your order was not processed correctly. If you did get an Order Confirmation Number, please contact us with your Order Confirmation Number for order reprocessing. If there was a typographical error in your e-mail address, you would not have received your Order Confirmation Number. If this is possible, please specify this in your communication with us.
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What are my payment options?
All orders made through Restoration Times Publications must be made with a credit card; no checks, money orders, or cash payments will be accepted. We accept Visa, MasterCard, Discover, and American Express. All orders must be made via the Internet (our Web site).
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What is the Restoration Times Publications mission?
Our mission at Restoration Times Publications is to provide the highest quality materials with maximum customer service and maximum customer satisfaction. To this end, we will do anything within reason to keep you as our satisfied customer, and we value your input and continued patronage.
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